Built by our local Heidi team of doctors and AI experts. Backed by GCC clinicians.
Heidi is offering free access to Heidi Pro for small clinics in the GCC — no strings attached. Just book your personalised one-to-one onboarding call and we'll get your account set up and tailored to your clinic. See how Heidi adapts to your specialty, your workflows, and the way you work, giving you more time with patients and less time on documentation.
Heidi speaks your language. Arabic — check. Qatari dialect — check. Multilingual conversations — check. Hindi — check. Farsi — check. Urdu — check. We support over 110 languages and dialects and we're growing. See how Heidi can support your diverse healthcare setting in real time.
Heidi is built for the GCC — regionally compliant, with data stored locally in-country. Our data handling meets local Ministry guidelines, allowing you to focus on delivering patient care. Your data is fully protected.
Heidi is fully compliant with the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and Qatar's Law No. 13 of 2016 on Privacy of Personal Data Protection, upholding the highest standards of data privacy and security so clinicians can use Heidi with confidence.
Heidi collects consent in accordance with applicable data protection laws in both the UAE and Qatar, and processes personal data lawfully to fulfil contracts with healthcare providers. Data is collected only for two defined purposes: enabling clinical documentation generation and workflow support across Heidi's products, and to enable secure access to the Heidi platform — limited strictly to what is necessary.
Data is stored in-country in the UAE and Qatar on cloud infrastructure certified to the highest international security standards, including ISO 27001 and SOC 2 Type II. This means your data stays where it belongs, under local jurisdiction, with appropriate safeguards to preserve data sovereignty and ensure Data Subjects can exercise their legal rights at all times.
Data is encrypted in transit (TLS 1.2/1.3) and at rest (AES-256), with secure key management and strict access controls. Platform access is protected by token-based authentication, Role-Based Access Control (RBAC), and MFA. Heidi maintains 24/7 incident response, with breaches reported in line with applicable legal requirements across the UAE and Qatar.
Heidi facilitates all Data Subject rights under applicable law in both jurisdictions, including access, portability, correction, erasure, restriction, and objection. Users can verify, correct, or delete their data at any time.
Heidi is an assistive documentation tool only. It does not diagnose or make clinical decisions. All outputs are reviewable and editable by the clinician. Data is retained only for the duration specified by the user or organisation, then securely and irreversibly deleted.
Heidi holds ISO 27001, SOC 2 Type II, ISO 42001, and Cyber Essentials Plus certifications, with regular independent audits conducted by accredited third parties. Our Data Protection Officer is Yassin Omar (Head of Legal and Regulatory Affairs). A DPIA is reviewed annually and upon any new feature or integration, in compliance with data protection obligations across the UAE and Qatar. For more information about our security and compliance posture, please visit our Trust Centre.
Heidi integrates seamlessly into high-performance systems like MR-CAS. Using Heidi has significantly streamlined how I capture assessments and session data in real time. It allows me to stay fully engaged with the client while ensuring no critical detail is missed — turning complex human performance data into structured, actionable insights.
Dr. Akil Bilal
Since using Heidi, I feel much more connected to my patients. A number of them have even commented that it’s the first time they’ve seen a doctor who truly listens and isn’t focused on the computer during the consultation. The time saved has been tremendous and has significantly improved my workflow. The multilingual capability is also excellent and a perfect fit for the diverse population I serve in Dubai.
Dr. Nahida
Heidi has changed the way I run my consultations. As a spinal surgeon in Dubai seeing a mix of English and Arabic-speaking patients, I can upload the referral and patient context before they even walk through the door, and Heidi handles the documentation while I focus entirely on the person in front of me. The patient is no longer competing with my screen for attention. The output is accurate in both languages, ready to send to the referring clinician, and the consultation feels like a proper clinical encounter again rather than a typing exercise.
Dr. Shereif Abdelhalim
I no longer need to type or take notes while sitting with my patients, which allows me to maintain eye contact, actively listen, and engage more meaningfully during consultations. Once a patient leaves the room, it takes less than a minute to review, refine, and save the consultation notes directly into the medical record. Heidi Medical has become an indispensable tool in my practice, improving clinical efficiency while allowing me to focus on what matters most — patient care.
Dr. Mahesh K Dhanjee