Question 1

¿Qué incluye la caja?

Accepted Answer

Tu Heidi Remote incluye el dispositivo, un cable de carga USB-C, una correa desmontable, una guía de inicio rápido y documentación de configuración impresa.

Question 2

¿Pueden varios usuarios compartir un Heidi Remote?

Accepted Answer

Heidi Remote está diseñado para un usuario a la vez. Para compartirlo, el dispositivo debe desaparearse completamente de la cuenta actual y luego volver a emparejarse a una nueva. Ten en cuenta que desaparearse elimina permanentemente cualquier grabación almacenada en el dispositivo que aún no se haya sincronizado.

Question 3

¿Heidi Remote guarda las grabaciones para siempre?

Accepted Answer

No. El audio se almacena localmente en tu dispositivo de forma temporal y se elimina automáticamente una vez sincronizado en la plataforma Heidi.

Question 4

¿Cuánto dura la batería y cómo la cargo?

Accepted Answer

Heidi Remote permite aproximadamente 12–14 horas de transcripción continua. Carga mediante USB-C, que también se incluye cuando recibes tu Heidi Remote.

Question 5

¿Qué ocurre si se agota la batería durante una sesión?

Accepted Answer

Tus sesiones están seguras. Las sesiones permanecen guardadas en el dispositivo y se sincronizarán una vez recargues y reconectes.

Question 6

¿Qué sucede si pierdo o me roban el Heidi Remote?

Accepted Answer

Tus sesiones están encriptadas en reposo y en tránsito. Si tu dispositivo se pierde o es robado, las sesiones no pueden ser accedidas por otra persona. Contacta con Soporte a través del chat en línea o por correo electrónico support@heidihealth.com para obtener ayuda.

Question 7

¿Con qué es compatible Heidi Remote?

Accepted Answer

Heidi Remote se sincroniza con la app móvil Heidi solo en iOS. La sincronización ocurre automáticamente una vez conectado. El soporte para Android y la aplicación de escritorio de Heidi estará disponible próximamente.

Question 8

¿Qué ocurre si me alejo del teléfono o se corta la conexión a internet durante la consulta?

Accepted Answer

Sin problema — ¡estamos contigo! Heidi Remote está diseñado para funcionar en roles de alta movilidad y entornos con conectividad deficiente. Si pierdes cobertura o conexión a internet, Heidi Remote cambia a modo sin conexión y sigue grabando. Cuando te reconectes, se sincroniza automáticamente.

Question 9

¿Cómo protege Heidi Remote mis datos?

Accepted Answer

Heidi Remote está diseñado con la privacidad en el núcleo de su funcionamiento. Solo graba cuando lo inicia activamente el usuario, y un indicador LED visible muestra cuándo la grabación está en curso, garantizando transparencia para todas las partes. Todo el audio está cifrado en reposo en Heidi Remote y se elimina automáticamente una vez sincronizado con la plataforma Heidi. Heidi Remote se conecta únicamente al dispositivo del usuario emparejado a través de una conexión inalámbrica cifrada. El usuario es responsable de obtener todos los consentimientos de grabación requeridos según la ley aplicable en su jurisdicción.

Question 10

¿Por qué hay una versión gratuita de Heidi sin límite de tiempo?

Accepted Answer

Heidi ofrece un plan gratis para garantizar la accesibilidad de los profesionales sanitarios. Permite que los profesionales clínicos experimenten el valor de Heidi en flujos de trabajo reales, y nos ayuda a aprender de tu feedback para seguir mejorando. En definitiva, el plan gratis favorece el acceso más amplio a herramientas que ahorran tiempo, mientras ofrece a los profesionales clínicos una ruta clara para actualizar cuando necesitan funciones más avanzadas.

Question 11

¿Cuál es la principal diferencia entre el plan Gratis y Heidi Pro?

Accepted Answer

Gratis está diseñado para ayudarte a comenzar con lo esencial: documentación de IA ilimitada, evidencia clínica ilimitada con citas, y seguridad de nivel sanitario global. Pro añade capacidades más avanzadas para el trabajo clínico diario, incluyendo plantillas avanzadas y personalización, más respuestas conscientes del contexto del paciente y evidencia integrada en las visitas del paciente con sugerencias en tiempo real. Es la mejor opción si deseas una personalización más profunda y un mayor apoyo "integrado en el flujo de trabajo" mientras documentas.

Question 12

¿Cómo puedo saber si el plan Heidi Empresa es el adecuado para mí?

Accepted Answer

Entidades está diseñado para organizaciones sanitarias con requisitos complejos más allá de los flujos de trabajo estándar de equipos. Es una opción adecuada si necesitas capacidades como inicio de sesión único (SSO), gobernanza empresarial, soporte dedicado de éxito del cliente, compromisos de servicio y opciones de términos o alojamiento personalizados. Si tienes dudas, ponte en contacto con nuestro equipo de ventas para discutir qué se necesita.

Question 13

¿Puedo cancelar mi suscripción a Heidi en cualquier momento?

Accepted Answer

Sí. ¿Puedo cancelar mi suscripción a Heidi en cualquier momento? Si cancelas, conservarás acceso a las funcionalidades de tu plan actual hasta el final del ciclo de facturación actual. Si tienes un plan anual, no se te cobrará por el año siguiente después de la cancelación. Para obtener ayuda con cancelaciones o facturación, puedes contactar con nuestro equipo de soporte.

Question 14

¿Por qué hay una versión gratuita de Heidi sin límite de tiempo?

Accepted Answer

Heidi ofrece un plan gratuito para garantizar la accesibilidad y la participación de todos los profesionales sanitarios. Al permitir a los usuarios probar el producto de forma gratuita, Heidi proporciona tiempo suficiente para que los médicos comprueben su valor y consideren la posibilidad de actualizar el plan para disfrutar de funciones más personalizadas. Este enfoque no solo favorece la equidad sanitaria al poner las herramientas de IA a disposición de más usuarios en todo el mundo, sino que también nos ayuda a recopilar comentarios valiosos para seguir mejorando. En última instancia, el plan gratuito tiene como objetivo ahorrar tiempo a los médicos y promover una adopción más amplia.

Question 15

¿Cuál es la principal diferencia entre el plan Gratis y Heidi Pro?

Accepted Answer

La principal diferencia entre los planes Gratis y Heidi Pro es el nivel de personalización y las funciones adicionales. El plan Gratis ofrece la posibilidad de crear notas ilimitadas utilizando plantillas básicas con solo 10 Acciones Proal mes, mientras que el plan Heidi Pro ofrece plantillas personalizadas ilimitadas, acciones Pro ilimitadas y acceso ilimitado a Pídele a Heidi AI para la generación y personalización avanzada de documentos. Además, los usuarios Pro puedencrear un equipo únicamente con fines contables, para tener toda la facturación en un solo lugar.

Question 16

¿Realmente vale la pena Heidi?

Accepted Answer

Si quieres ahorrar tiempo en la documentación y optimizar tus flujos de trabajo clínicos, Heidi puede ser una gran inversión. Clientes de todo el mundo aseguran tener una mayor satisfacción, una reducción del estrés y un mejor equilibrio entre la vida laboral y personal tras usar Heidi. Somos un equipo de médicos que realmente intentamos cambiar la vida de los médicos. Con un firme compromiso conprotección de datos y seguridad del paciente, Heidi te ayuda a garantizar que puedas mantenerte al día con los estándares del sector. Actualmente, Heidi da soporte a más de 1,5 millones de consultas cada semana y trabaja discretamente en segundo plano para que puedas centrarte más en los pacientes y menos en el papeleo. Tanto si formas parte de una consulta privada como de un gran sistema sanitario, Heidi está aquí para liberarte tiempo, aumentar tus horas facturables y potenciar la atención a tus pacientes.

Question 17

¿Cómo puedo saber si el plan Heidi Empresa es el adecuado para mí?

Accepted Answer

Si formas parte de una gran organización que requiere soluciones personalizadas más allá de las funciones que ofrece el plan Equipos Pro, Heidi Empresa es la opción adecuada para ti. El plan Empresa es ideal para equipos que necesitan integración de sistemas personalizada, gestión de múltiples equipos, flujos de trabajo de codificación e inicio de sesión único (SSO) con directorios de usuarios. Este plan está diseñado para dar soporte a estructuras organizativas complejas y se puede personalizar para adaptarse a tus necesidades específicas. Si no estás seguro, contacta con nuestro equipo comercial para analizar cómo Heidi Enterprise puede adaptarse a tu organización.

Question 18

How can I get started with Heidi as my AI scribe for veterinary practice?

Accepted Answer

To get started with Heidi as your AI veterinarian scribe, simply sign up for a free account. Existing users can log into Heidi directly. Whether you're a solo vet surgeon, head of a referral hospital service, or part of a multi-site veterinary team, you can be live with Heidi in minutes. See our Heidi Guide on getting started, including best practices on setting it up for optimal use in your clinic. You can also Contáctanos for tailored support or a sales demo. Heidi is ready to meet you where you are—across specialties, care settings, and writing styles. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best.

Question 19

How can I get started with Heidi as my AI scribe for mental health practice?

Accepted Answer

To get started with Heidi as your AI scribe for mental health practice, simply sign up for a free account. Existing users can log into Heidi directly. Whether you're a solo psychologist, part of a multidisciplinary psychiatric team, or leading a high-volume clinic, you can be live with Heidi in minutes. See our Heidi Guide on getting started, including best practices on setting it up for optimal use in your clinic. You can also Contáctanos for tailored support or a sales demo, especially for creating your own templates, personalizing existing ones, or setting up user roles. Heidi is ready to meet you where you are. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best.

Question 20

How can I get started with Heidi as my AI scribe for family medicine?

Accepted Answer

To get started with Heidi as your AI scribe for family medicine, simply sign up for a free account. Existing users can log into Heidi directly. Next, use the web version or download the desktop appmobile app for easier access, especially when recording sessions, personalizing templates, or editing notes. See our Heidi Guide on how to start transcribing and mastering your notes. It takes just minutes to see the difference. Finally, read our Help Center article for guidance on choosing the right subscription plan. OrContáctanos for tailored support or a sales demo. Heidi is ready to meet you where you are—across specialties, care settings, and documentation styles. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best. for tailored support or a sales demo. Heidi is ready to meet you where you are—across specialties, care settings, and documentation styles. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best.

Question 21

How can I get started with Heidi as my AI scribe for allied health?

Accepted Answer

To get started with Heidi as your AI scribe for allied health practice, simply sign up for a free account. Existing users can log into Heidi directly. Whether you're a solo physiotherapist, part of a multidisciplinary rehabilitation team, or leading a high-volume allied health clinic, you can be live with Heidi in minutes. See our Heidi Guide on getting started, including best practices on setting it up for optimal use in your clinic. You can also Contáctanos for a sales demo, especially for creating your own templates, personalizing existing ones, or setting up user roles. Heidi is ready to meet you where you are. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best.

Question 22

How can I get started with Heidi as my AI dentist scribe?

Accepted Answer

To get started with Heidi as your AI dentist scribe, simply sign up for a free account. Existing users can log into Heidi directly. Whether you're a solo dentist, part of a multidisciplinary dental practice, or managing a high-volume dental clinic, you can be live with Heidi in minutes. See our Heidi Guide on getting started, including best practices on setting it up for optimal use in your clinic. You can also Contáctanos for a sales demo or tailored support, especially for sharing templatessetting up user roles. Heidi is ready to meet you where you are. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best.. Heidi is ready to meet you where you are. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best.

Question 23

How can I get started with Heidi as the AI scribe for my behavioral health practice?

Accepted Answer

To get started with Heidi as your AI scribe for behavioral health care, simply sign up for a free account. Existing users can log into Heidi directly. Next, use the web version or download the desktop appmobile app for easier access, especially when recording sessions, personalizing templates, or editing notes. See our Heidi Guide on how to start transcribing and mastering your notes. It takes just minutes to see the difference. Finally, read our Help Center article for guidance on choosing the right subscription plan. Or contact us for tailored support or a sales demo. Heidi is ready to meet you where you are—across specialties, care settings, and documentation styles. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best. for tailored support or a sales demo. Heidi is ready to meet you where you are—across specialties, care settings, and documentation styles. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best.

Question 24

¿Heidi tiene acceso a la información de mi paciente?

Accepted Answer

En pocas palabras: no. Antes de procesar la sesión, quitamos todos los datos identificativos personales (cambiamos el nombre por «Fulanito», por ejemplo) para que sea imposible rastrear al paciente. Los datos de tus pacientes están protegidos y Heidi no se pondrá en contacto con ellos bajo ningún pretexto.

Question 25

¿Es seguro utilizar los transcriptores de IA en la práctica médica especializada?

Accepted Answer

Médicos especialistas con formaciones tan diversas como, , y aseguran que el asistente de IA de Heidi les permite prestar una mejor atención sanitaria. Sin embargo, dado que el asistente lo consigue ayudando en tareas administrativas, y no prestando atención sanitaria directamente, los riesgos para la seguridad derivados del uso de un producto como Heidi son mínimos (suponiendo que se cumplan las normativas de privacidad y seguridad de los datos). Heidi establece el estándar de seguridad para los asistentes médicos de IA mediante un estricto cumplimiento delos estándares globales de procesamiento de datos, como ISO 27001, SOC 2 Tipo 2, Principios de Privacidad de Australia (APP), RGPD, HIPAA, PIPEDA y otras. También empleamos cifrado de datos de extremo a extremo, controles de acceso estrictos y permitimos la eliminación de información bajo demanda. report that Heidi’s AI scribe allows them to deliver better care. However, because the scribe achieves this through assisting with administrative tasks, not the direct delivery of care, there are minimal safety risks to using a product like Heidi (presuming compliance with data privacy and security regulations). Heidi sets the safety standard for AI medical scribes via robust compliance with global data processing standards, such as ISO 27001, SOC 2 Type 2, Australian Privacy Principles (APP), GDPR, HIPAA, PIPEDA, and more. We also employ end-to-end encryption of data, strict access controls, and allow on-demand deletion of information.

Question 26

How can we measure the benefits of adopting Heidi in our healthcare organization?

Accepted Answer

To help quantify the impact of our AI scribe, feel free to use Heidi’s dedicated ROI calculator. Simply enter details about your organization, like the number of providers on your team, etc. Then see what Heidi can save you, from financial savings each year to hours saved per provider per week. It’s built to show a glimpse of how Heidi translates efficiency improvements into measurable outcomes. It can also prove valuable for building a business case and communicating benefits to stakeholders.

Question 27

How do I get paid for each referral?

Accepted Answer

You’ll receive your referral rewards monthly via PayPal. Once your first referral has completed their free trial and pays for their Heidi Pro subscription, we’ll notify you and send simple instructions to claim your reward. Learn more about referral program payouts in this Heidi Help Centre article.

Question 28

How can I get started with Heidi as my AI scribe for medical trainees?

Accepted Answer

Getting started with Heidi as your AI medical scribe couldn’t be easier for medical trainees. Simply sign up here to claim your Heidi Pro subscription, which is completely free for medical students, interns, residents, and registrars. You don’t need to input credit card details, but verification of your training status is required annually. Heidi’s AI medical scribe for medical trainees is very intuitive and requires minimal onboarding. However, we recommend checking out some of our how to videos to fully understand how this powerful tool can support both your clinical practice and learning.guides to fully understand how this powerful tool can support both your clinical practice and learning.

Question 29

How can my private practice get started with Heidi?

Accepted Answer

Your private practice can get started with Heidi within minutes, and there’s even a personal onboarding guide to help set you up for success. Simply sign up to create an account and start transcribing instantly. All users can access Heidi Pro (free for 14 days) with the ability to use Pídele a Heidi, edit specialty-specific templates, and more. Try Heidi for free today and easily upgrade to the right subscription plan for your private practice. See pricing.

Question 30

How does Heidi work for solo clinicians?

Accepted Answer

Heidi acts as your always-on AI medical scribe, capturing consultations in real time and turning them into structured, specialty-specific , , and follow-up tasks. For solo practitioners, it eliminates after-hours documentation by completing notes before the patient leaves. Whether you are in-person, on telehealth, or working offline, Heidi keeps pace with your workflow so you can focus entirely on your patients, not your keyboard.focus entirely on your patients, not your keyboard.

Question 31

Is an AI scribe safe to use for medical trainees?

Accepted Answer

Yes. Presuming the product is like Heidi and complies with relevant healthcare privacy and data regulations, AI scribes are generally considered safe to use for medical trainees. AI scribes do not replace clinical judgment or senior oversight. As with manually written notes, junior doctors must review each AI-generated note for accuracy, making edits or additions where required. Supervising physicians can easily review a trainee’s notes, either within the scribe interface or in the patient’s electronic medical record (EMR). AI scribes may actually be the safest documentation method for medical trainees, as the unedited transcript of the session provides a useful backup for any inaccuracies or inconsistencies in the note. For example, if you’re writing up a mental state examination and aren’t completely sure of the patient’s comments regarding suicidal intent, you can refer back to the transcript and edit your note.

Question 32

Is an AI medical executive scribe safe to use?

Accepted Answer

Medical executives regularly handle confidential and legally protected information. As such, in most jurisdictions, the use of a mainstream AI product for a medical leader’s documentation tasks would likely represent a violation of healthcare data-protection regulations (like HIPAA or GDPR). With this in mind, Heidi is equipped with industry-leading safety and security standards. Our AI scribe for medical executives meets or exceeds virtually all global healthcare data protection regulations, such as , , , , and NHS requirements, among others. We keep organizational data safe by employing end-to-end data encryption and never storing audio recordings (ensuring there’s no hidden playback). Heidi supports role-based access permissions so leaders can safely collaborate with team members while controlling who has access to sensitive information. Furthermore, by giving clinical teams access to Heidi, medical executives can improve patient safety across the organization, by enhancing documentation quality and compliance.NHS requirements, among others. We keep organizational data safe by employing end-to-end data encryption and never storing audio recordings (ensuring there’s no hidden playback). Heidi supports role-based access permissions so leaders can safely collaborate with team members while controlling who has access to sensitive information. Furthermore, by giving clinical teams access to Heidi, medical executives can improve patient safety across the organization, by enhancing documentation quality and compliance.

Question 33

Why is Heidi the best AI medical executive scribe?

Accepted Answer

Heidi is the best AI scribe for medical executives because it delivers measurable impact for healthcare leaders on personal and organizational levels. For example, when Priority Physicians rolled out Heidi across their service, Dr. Shelagh Fraser, Director of Medical Excellence and Innovation, reduced her own daily documentation time by almost two hours, while simultaneously cutting charting time by a staggering 70% across the organization. Similarly, Dr. Neal Patel, Chief Technology Officer at Advanced Urology, described Heidi as “A huge lift on our documentation burden. Our providers save 1 to 2 hours a day with Heidi.” Within just 16 weeks, this efficiency boost resulted in the liberation of 41,100 minutes of productive clinical time across Advanced Urology, worth $121,000 (representing a 10.3x ROI on implementation costs). Numerous Heidi customers also report that our AI scribe has resulted in positive organizational changes in clinician well-being, documentation quality, patient experience, and job satisfaction. These real-world experiences demonstrate the synergistic benefits of equipping medical executives and clinicians with a high-quality AI scribe like Heidi.

Question 34

What is an AI scribe for healthcare administrators?

Accepted Answer

An AI scribe for healthcare administrators is a specialized digital tool that uses artificial intelligence to automate documentation and streamline managerial workflows in healthcare settings. AI scribes are commonly associated with clinical documentation. However, a high-quality scribe like Heidi has just as many benefits for administrators as it does for clinicians. Because Heidi understands both clinical and administrative language, the scribe can automatically (and accurately) document conversations that involve clinical language outside of patient-facing situations, such as staff meetings, policy discussions, incident reports, and stakeholder interviews. Structured notes are available within seconds of concluding the meeting or encounter in a format that’s easy to review and circulate to all stakeholders. By relieving documentation burdens for healthcare administrators, AI scribes enable managers to focus less on paperwork and more on daily operations.

Question 35

How does Heidi work as an AI scribe for healthcare administration?

Accepted Answer

Heidi works by automatically transcribing the meetings and events that occur throughout a healthcare administrator’s day. For in-person encounters (including those held digitally), just press Start transcribing, and Heidi quietly captures everything that’s said. When the encounter is finished, pressing Stop prompts Heidi to generate a structured document containing all pertinent details discussed by everyone in attendance. This output can be edited and adjusted within the scribe, with the option of creating additional downstream documents with Heidi’s assistance (such as a summary for clinicians after a management meeting or an action items list from a staff meeting). Heidi also supports the production of documents outside of personal encounters. For example, if you need to produce a critical incident report, you can gather all relevant documents and securely upload them to Heidi. Then, use the Pídele a Heidi feature to automatically summarize and synthesize the information into your preferred format.

Question 36

What is an AI scribe for medical specialists?

Accepted Answer

An AI scribe for medical specialists is a software tool that utilizes artificial intelligence to automate clinical documentation. A well-designed, purpose-built AI scribe (like Heidi) understands and accommodates the intricacies and nuances of specialty medicine practice. For example, Heidi handles simple daily documentation tasks, like SOAP notesreferral letters. Plus, it automates more complex clinical documentation, such as medical reports, trauma assessments, and operative notes. Benefits of AI scribes for different medical specialists include reduced administrative burden, higher-quality documentation, and more available time for clinical care. Heidi is suitable for all medical specialists in every practice setting. The scribe runs on mobile devices and computers, silently processing clinical encounters and automatically generating notes according to the treating doctor’s specifications.. Benefits of AI scribes for different medical specialists include reduced administrative burden, higher-quality documentation, and more available time for clinical care. Heidi is suitable for all medical specialists in every practice setting. The scribe runs on mobile devices and computers, silently processing clinical encounters and automatically generating notes according to the treating doctor’s specifications.

Question 37

Is it easy to use Heidi as my AI medical specialist scribe?

Accepted Answer

Heidi’s core AI transcription feature is intuitive and easy to use, requiring only minutes of setup and onboarding. However, the suite of advanced, specialist-centric features is what really enhances ease of use for medical specialists. Notable features include:

are our version of word macros, allowing you to trigger pre-saved blocks of text via a shorthand verbal or textual cue. are our version of word macros, allowing you to trigger pre-saved blocks of text via a shorthand verbal or textual cue.

works just like you’re used to, with optional AI-assisted smart dictation. Cursor-based dictation can also be used alongside transcription for faster edits. works just like you’re used to, with optional AI-assisted smart dictation. Cursor-based dictation can also be used alongside transcription for faster edits.

Linked patient sessions allow you to draw information from previous sessions into a current note (like for post-surgery reviews or follow-up appointments).

can be built to match your exact specifications, so notes, letters and reports always come out exactly how you like them. can be built to match your exact specifications, so notes, letters and reports always come out exactly how you like them.

Increased efficiency is usually the key benefit experienced with Heidi, but medical specialists also often report a sense of ease or relief as documentation-related stress is lifted. As Dr. Aman Khanna, ENT Surgeon states, "The mental burden is just gone [with Heidi]. I feel more relaxed with my private patients because I don’t have to think about the documentation."

Question 38

How can I get started with Heidi as my AI scribe for all medical specialties?

Accepted Answer

It’s easy for medical specialists to get started with Heidi as your AI scribe. The first step is to sign up for a free account (no credit card required). The quick onboarding process will have you up and running with a speciality-appropriate template within minutes, and you can use the free version for unlimited consults and dictation for as long as you like. We recommend downloading the desktop app or mobile app so you can use Heidi on wards, at clinic, in the OR, or wherever you practice. If you have questions or want to explore more advanced applications, check out our Heidi Guides. Health services considering team-wide adoption can contacta con nuestro equipo comercial for a customised demo focused on your organisation’s specific needs.

Question 39

How does Heidi work as an AI medical scribe for junior doctors?

Accepted Answer

Heidi works as an AI scribe for medical trainees in much the same way as it does for consultants or attendings. At the beginning of a clinical encounter, just press Start transcribing, and Heidi silently processes everything that’s said. Once the session is over, press Stop transcribing, and Heidi generates a perfectly structured note in seconds, along with any additional documents that may be required. Customize Heidi’s outputs by choosing from popular progress note templates, , and . Or, browse the Template Community for more specialized templates, such as head-to-toe assessment, operative notes, and chronic care management plan. Our Medical Knowledge team reviews all templates within Heidi for accuracy and clinical utility. As a result, Heidi works as a supportive tool for medical trainees, helping junior doctors to progressively become more familiar and confident with gold-standard documentation formats.operative notes, and chronic care management plan. Our Medical Knowledge team reviews all templates within Heidi for accuracy and clinical utility. As a result, Heidi works as a supportive tool for medical trainees, helping junior doctors to progressively become more familiar and confident with gold-standard documentation formats.

Question 40

Why is Heidi the best AI scribe for medical trainees?

Accepted Answer

Heidi excels at the core function common to all AI medical scribes: rapidly generating notes from clinical encounters. However, several advanced features make it stand out as the best AI scribe for medical trainees. Firstly, Heidi offers unparalleled customization to get your notes exactly right. For example, if your consultant or attending likes a note or document structured in a particular way, you can customize your template to match their preferred format and style. Secondly, Heidi is more than just a point-of-care transcription tool. The Context field within Heidi supports adding non-verbal background information in any format (from typed observations to medical reports and even photos of hand-written notes). Heidi draws this contextual information into outputs, producing rich, detailed notes that draw from the patient’s entire history. Finally, a suite of assistive tools is transforming Heidi into a comprehensive AI-powered clinical assistant. For example, Heidi already facilitates accurate medical billing and coding by producing a suggested list of codes after each encounter (see our guide to coding for more details). Plus, a Calls feature is on the horizon, which will automate post-discharge follow-up calls and other tasks.

Question 41

Is it easy for residents and registrars to use Heidi as an AI medical scribe?

Accepted Answer

Aside from the ease of significantly reducing the time junior doctors spend on notes, Heidi is an incredibly intuitive and user-friendly AI scribe for medical trainees. Using the scribe really is as simple as pressing a button at the beginning of a patient encounter, reviewing the note that’s subsequently produced, and then placing it in the medical record. Because Heidi works across smartphones, tablets, and PCs, the AI scribe will follow you everywhere, from the trauma ward and even home visits. Our detailed guides will help you master the basics and more complex tasks, like building your own note template and setting up teams. Plus, the customer support team is always available if you ever have any questions about using Heidi.customer support team is always available if you ever have any questions about using Heidi.

Question 42

¿Las tareas se comparten entre los equipos o solo son visibles para mí?

Accepted Answer

Las tareas se pueden compartir entre equipos en función de su configuración de acceso. Puedes asignar tareas a miembros específicos del equipo o mantenerlas privadas para tu propio seguimiento. La gestión colaborativa de tareas de Heidi garantiza que todos los miembros de tu equipo puedan ver y completar las tareas pertinentes en función de surol y permisos.

Question 43

How can I customize Heidi’s default templates to match my style?

Accepted Answer

You can easily tailor Heidi’s default templates by modifying the voice style, setting up preferences, and optimizing Memory. Whether you prefer a brief or super detailed style, Heidi adapts to your voice and applies it across all notes. Personalizing templates helps ensure documentation stays consistent with your clinical style, and over time, Heidi refines the output to align even more with your preferences.

Question 44

How accurate is Heidi AI in psychology and counseling practice?

Accepted Answer

Heidi AI is highly accurate in mental health practice because it ensures precision by understanding both the clinical language of mental health and the context of each patient interaction. For example, if you’re recording a psychiatric assessment for schizophrenia, Heidi will correctly interpret and note the symptoms (hallucinations, delusions), patient history (family history, previous treatments), and treatment options (antipsychotic medication). Heidi can also auto-suggest diagnostic codes based on SNOMED CT classifications or ICD-10 codes* to comply with the standards required by each region’s healthcare system. This ensures that your documentation is not only clinically accurate but also coding-compliant, which is essential for billing and insurance purposes.

Question 45

How does Heidi improve healthcare efficiency in clinics?

Accepted Answer

Heidi completes documentation during the consult, removing the need for post-visit transcription and freeing up appointment slots for patient care. By generating structured notes medical reports in real-time, the platform improves workflow efficiency and reduces operational costs while maintaining high documentation standards. in real-time, the platform improves workflow efficiency and reduces operational costs while maintaining high documentation standards.

Question 46

How does Heidi generate clear, patient-friendly follow-up instructions?

Accepted Answer

Heidi automatically creates structured, easy-to-understand summaries in over 110 languages using customizable templates. This ensures patients leave with clear after-visit summaries and instructions, supporting treatment adherence while maintaining comprehensive compliance with data privacy standards such as HIPAA, NHS, GDPR, ISO 27001, SOC 2 Type II, PIPEDA, and APP.

Question 47

How does better documentation improve patient satisfaction?

Accepted Answer

Accurate, timely documentation enables better communication and follow-up care. Heidi helps clinicians recall details and deliver more personalized care by maintaining comprehensive patient context and generating professional medical reports that patients can easily understand and reference.

Question 48

Why is provider satisfaction important for healthcare recruitment?

Accepted Answer

Satisfied clinicians are more likely to stay and refer colleagues to their organisations. Heidi reduces administrative time and stress by automating clinical documentation, improving provider satisfaction and supporting recruitment and retention efforts. The platform demonstrates organisational commitment to supporting clinician workflows and reducing burnout.

Question 49

Who is responsible for delivering patient-centered care with Heidi?

Accepted Answer

Clinicians remain fully responsible for providing patient-centered care. Heidi enables this by handling documentation in the background, letting providers focus on communication, clinical decision-making, and building therapeutic relationships. The AI serves as a documentation assistant, never replacing clinical judgment or patient interaction.

Question 50

¿Puedo cambiar entre los planes de precios de Heidi?

Accepted Answer

Yes, you can switch between Heidi pricing plans through your account settings. If you're upgrading from Free to Pro, just log in to your Heidi account, navigate to the Account section, and click the purple “Upgrade” button to complete the process. To switch from Pro Monthly to Pro Annual, you can do it directly in your account settings. To move from the Practice plan to Pro Annual, simply go to the Billing Portal in your account settings, click "Update subscription," select the Pro plan, and confirm the update. Note that downgrading from Practice to Pro will result in the loss of access to integrations and team templates.

Question 51

¿Puedo cancelar mi suscripción a Heidi en cualquier momento?

Accepted Answer

Sí, puedes cancelar tu suscripción a Heidi en cualquier momento. Si decides cancelarla, seguirás teniendo acceso a las funciones de tu plan actual hasta el final del ciclo de facturación en curso. Si tienes un plan anual, no se te cobrará el año siguiente tras la cancelación. Si necesitas más ayuda o información sobre las cancelaciones, no dudes en contactar con nuestro equipo de Atención al cliente.

Question 52

¿Cuándo debería actualizar al plan Equipos Pro?

Accepted Answer

Consider the Practice plan if your team requires collaboration tools to work seamlessly with each other. This plan is ideal for teams that need to share templates, have multiple users accessing content, or require session sharing features, such as enabling an admin to produce secondary documents from a doctor’s notes. It also benefits solo practitioners using integration partners for their patient records such as MedicalDirector, Athenahealth, Semble, Halaxy, and more. With team multi-factor authentication (MFA), template creation services, and priority customer support, the Practice plan is designed to streamline workflows and enhance collaboration for both teams and individual users with advanced needs.

Question 53

Is it easy to use Heidi as my AI dentist scribe?

Accepted Answer

Yes, Heidi AI is designed to be easy to use, especially for dental professionals who may not have extensive experience with AI technology. Easily access Heidi AI across different dental practice settings—in the office, at home visits, or on tele-dentistry consults. The primary goal of Heidi is to simplify the dental documentation process so that dentists can spend more time focusing on their patients and less on administrative tasks. Whether you're in a private practice, multi-location clinic, or hospital setting, Heidi AI integrates seamlessly into your existing workflows, making compliant documentation faster, more efficient, and easier to manage. Ultimately, the easier Heidi is for you to use, the bigger impact it can have on reducing burnout and giving you your time back.

Question 54

What is the future of AI scribing in dentistry?

Accepted Answer

The future of AI scribing in dentistry is incredibly promising, with AI-driven solutions like Heidi Health already paving the way for more efficient, streamlined practices. As artificial intelligence advances, its role in dentistry may go far beyond just automating the documentation process. AI scribing in dentistry will likely become even more adaptive to the specific needs of individual dentists and dental practices, where custom templates will become much more intuitive. What’s certain is that Heidi AI will continue to evolve in ways that will simplify clinical workflows and improve efficiency. With ongoing improvements in AI technology, dentists will find even more ways to integrate AI tools into their daily routines, boosting productivity and allowing them to focus on patient care.

Question 55

Why is Heidi the best AI nurse scribe?

Accepted Answer

Heidi se considera el mejor transcriptor de IA para enfermería porque está diseñado según la realidad de la práctica enfermera moderna. Incluye plantillas específicas para enfermería, capacidades multilingües y sincronización sin conexión, entre otras funcionalidades. Heidi también reconoce las diferencias entre documentar en salas de urgencias y en unidades de psiquiatría y se adapta en consecuencia.With role-based access for shared documentation, nurses can easily streamline handovers between RNs, ENs, NPs, and allied staff. From high-volume hospitals to solo district nurses, Heidi consistently improves documentation speed and note quality while giving nurses more time to focus on care. Consulta casos de éxito de clientes.

Question 56

What is an AI scribe for nurse practitioners?

Accepted Answer

An AI scribe for nurse practitioners is a clinical tool that uses artificial intelligence to support nurses with documentation, care coordination, and workflow automation. It is built to understand how nurses work by translating real-time care into structured notes, care plans, shift summaries, and more. Heidi learns the language of nursing—capturing detailed assessments, patient education, and multidisciplinary inputs. It enables nurses to document faster, reduce double-handling, and spend more time with patients. Used globally across hospital and community settings, AI nurse scribe is becoming essential in managing clinical workloads and improving continuity of care.

Question 57

What is the future of AI scribing in nursing practice?

Accepted Answer

The future of AI nursing scribes is focused on reducing administrative load while enhancing clinical insight. As nursing roles expand globally, especially in advanced practice, aged care, and chronic disease management, AI will evolve to become a proactive partner. Soon, it will suggest missing safety items, remind users of scheduled interventions, and surface subtle patient changes before they become critical. We’ll also see deeper integrations, predictive handovers, and AI-generated alerts that improve continuity across settings. Subscribe to Heidi’s YouTube channel for more updates on Heidi, AI, and healthcare innovation.

Question 58

How can I get started with Heidi as my AI nurse scribe?

Accepted Answer

To get started with Heidi as your AI scribe for nursing practice, simply sign up for a free account. Existing users can log into Heidi directly. See our Heidi Guide on how to start transcribing and mastering your notes; it takes just minutes to see the difference. Feel free to read our Help Center article for guidance on choosing the right subscription plan, orContáctanos for a sales demo. Heidi is ready to meet you where you are. Say goodbye to paperwork purgatory, and reclaim the time to do what you do best.

Question 59

¿Cómo evita Heidi las violaciones de la seguridad de los datos?

Accepted Answer

Paso 1: prevención. Heidi aplica la mejor infraestructura disponible (cumple con las normativas ISO 27001, SOC 2 y Cyber Essential), además de someterse a pruebas de penetración cada año. La arquitectura del almacenamiento de datos garantiza que tu información médica protegida se anonimice y se procese separada del resto de la transcripción. La realidad es que debemos prepararnos para cualquier contratiempo, así que todos nuestros usuarios, tanto quienes usan el plan gratuito como quienes pagan, están asegurados y cuentan con los máximos estándares de cumplimiento.

Question 60

¿Cómo abordáis las «alucinaciones» de la IA?

Accepted Answer

Empecemos por explicar qué son las alucinaciones de las herramientas de documentación clínica automatizadas con IA. En ocasiones, la IA genera contenido sin sentido o erróneo; por ejemplo, puede transcribir cosas que no se dijeron. Estamos en un proceso de constante mejora tecnológica para evitar que esto ocurra. No obstante, he aquí una serie de formas de detectar estos errores:

Nuestro equipo de Conocimiento médico revisa los modelos y plantillas con regularidad, además de comprobar la exactitud de los resultados.

Tus comentarios y opiniones son muy valiosos. Te animamos a revisar todas las notas antes de transferirlas al sistema de HCE.

Question 61

¿Proporcionáis un acuerdo de asociación comercial?

Accepted Answer

Sí. Como parte de nuestras prácticas para cumplir con lo establecido en la Ley de Portabilidad y Responsabilidad del Seguro Médico, cerramos acuerdos de asociación comercial con todos los proveedores y socios que tengan acceso a los datos médicos personales. Si tu organización/consulta quiere fijar un acuerdo de asociación comercial para implementar Heidi, puedes solicitarlo a través del siguiente formulario.

Question 62

¿Cuenta con aprobación médico-legal?

Accepted Answer

En Heidi, colaboramos activamente con aseguradoras y organismos del sector para garantizar nuestro cumplimiento con el uso responsable y ético de la inteligencia artificial en la asistencia sanitaria. Esta colaboración facilita nuestra posición sobre cómo dotar a los médicos de las herramientas y los recursos necesarios para obtener el consentimiento informado de los pacientes, y refuerza la necesidad de revisar todos los resultados para garantizar que cumplen con los estándares médicos legales. Con nuestro compromiso con las mejores prácticas, le ayudamos a gestionar los riesgos asociados al uso de la IA en la asistencia sanitaria.

Question 63

How long will the transcriptions and patients note be stored?

Accepted Answer

At Heidi, no recording during your consultation is ever stored. We also offer you the flexibility to review patient note outputs for as long as you wish before your deletion.

Question 64

¿Pueden requerir mis notas médicas de Heidi por orden judicial?

Accepted Answer

Si tus notas están almacenadas en Heidi en el momento de requerirse, estamos sujetos al cumplimiento de las normativas y puede que necesitemos proporcionar acceso a las notas. La respuesta corta es sí.

No obstante, si has eliminado tus notas, estas desaparecen completamente de nuestro sistema y no podremos recuperarlas.

Preguntas frecuentes

Pregúntale a la IA sobre Heidi:

Preguntas frecuentes

¿Qué incluye la caja?

¿Qué incluye la caja?

¿Pueden varios usuarios compartir un Heidi Remote?

¿Pueden varios usuarios compartir un Heidi Remote?

¿Heidi Remote guarda las grabaciones para siempre?

¿Heidi Remote guarda las grabaciones para siempre?

¿Cuánto dura la batería y cómo la cargo?

¿Cuánto dura la batería y cómo la cargo?

¿Qué ocurre si se agota la batería durante una sesión?

¿Qué ocurre si se agota la batería durante una sesión?

¿Qué sucede si pierdo o me roban el Heidi Remote?

¿Qué sucede si pierdo o me roban el Heidi Remote?

¿Con qué es compatible Heidi Remote?

¿Con qué es compatible Heidi Remote?

¿Qué ocurre si me alejo del teléfono o se corta la conexión a internet durante la consulta?

¿Qué ocurre si me alejo del teléfono o se corta la conexión a internet durante la consulta?

¿Cómo protege Heidi Remote mis datos?

¿Cómo protege Heidi Remote mis datos?

¿Por qué hay una versión gratuita de Heidi sin límite de tiempo?

¿Por qué hay una versión gratuita de Heidi sin límite de tiempo?

¿Cuál es la principal diferencia entre el plan Gratis y Heidi Pro?

¿Cuál es la principal diferencia entre el plan Gratis y Heidi Pro?

¿Cómo puedo saber si el plan Heidi Empresa es el adecuado para mí?

¿Cómo puedo saber si el plan Heidi Empresa es el adecuado para mí?

¿Puedo cancelar mi suscripción a Heidi en cualquier momento?

¿Puedo cancelar mi suscripción a Heidi en cualquier momento?

¿Por qué hay una versión gratuita de Heidi sin límite de tiempo?

¿Por qué hay una versión gratuita de Heidi sin límite de tiempo?

¿Cuál es la principal diferencia entre el plan Gratis y Heidi Pro?

¿Cuál es la principal diferencia entre el plan Gratis y Heidi Pro?

¿Realmente vale la pena Heidi?

¿Realmente vale la pena Heidi?

¿Cómo puedo saber si el plan Heidi Empresa es el adecuado para mí?

¿Cómo puedo saber si el plan Heidi Empresa es el adecuado para mí?

How can I get started with Heidi as my AI scribe for veterinary practice?

How can I get started with Heidi as my AI scribe for veterinary practice?

How can I get started with Heidi as my AI scribe for mental health practice?

How can I get started with Heidi as my AI scribe for mental health practice?

How can I get started with Heidi as my AI scribe for family medicine?

How can I get started with Heidi as my AI scribe for family medicine?

How can I get started with Heidi as my AI scribe for allied health?

How can I get started with Heidi as my AI scribe for allied health?

How can I get started with Heidi as my AI dentist scribe?

How can I get started with Heidi as my AI dentist scribe?

How can I get started with Heidi as the AI scribe for my behavioral health practice?

How can I get started with Heidi as the AI scribe for my behavioral health practice?

¿Puedo integrar Heidi con mi plataforma de consultas virtual?

¿Puedo integrar Heidi con mi plataforma de consultas virtual?

¿Heidi tiene acceso a la información de mi paciente?

¿Heidi tiene acceso a la información de mi paciente?

¿Es seguro utilizar los transcriptores de IA en la práctica médica especializada?

¿Es seguro utilizar los transcriptores de IA en la práctica médica especializada?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How can we measure the benefits of adopting Heidi in our healthcare organization?

How do I get paid for each referral?

How do I get paid for each referral?

How can I get started with Heidi as my AI scribe for medical trainees?

How can I get started with Heidi as my AI scribe for medical trainees?

How can my private practice get started with Heidi?

How can my private practice get started with Heidi?

How does Heidi work for solo clinicians?

How does Heidi work for solo clinicians?

Is an AI scribe safe to use for medical trainees?

Is an AI scribe safe to use for medical trainees?

Is an AI medical executive scribe safe to use?

Is an AI medical executive scribe safe to use?

Why is Heidi the best AI medical executive scribe?

Why is Heidi the best AI medical executive scribe?

What is an AI scribe for healthcare administrators?

What is an AI scribe for healthcare administrators?

How does Heidi work as an AI scribe for healthcare administration?

How does Heidi work as an AI scribe for healthcare administration?

What is an AI scribe for medical specialists?

What is an AI scribe for medical specialists?

Is it easy to use Heidi as my AI medical specialist scribe?

Is it easy to use Heidi as my AI medical specialist scribe?

How can I get started with Heidi as my AI scribe for all medical specialties?