Purpose
This policy explains how to use the Heidi Remote safely and responsibly, including permitted uses, restrictions, safety requirements, and known limitations. From time to time, Heidi may change or update this policy, the Heidi Remote and its functions.
Important Information
Early Access Program
The Heidi Remote is a pre-release product available under an Early Access Program. Specifications, firmware, and functionality may change before any commercial release. Heidi reserves the right to modify, discontinue, or withdraw the Heidi Remote at any time during the program.
Not a Medical Device
The Heidi Remote is a general-purpose audio capture peripheral. It is not supplied or regulated as a medical device or accessory to a medical device in any jurisdiction. When used in a healthcare setting, the user remains solely responsible for all professional and clinical decisions.
About Heidi Remote
Heidi Remote is a portable audio capture microphone. It can be used as a standalone general-purpose microphone or paired with the Heidi application to capture audio for clinical documentation.
When used with the Heidi application, Heidi Remote supports:
- Capturing audio of consultations and other clinical encounters
- Controlling session recording (start, pause, resume, end) via Heidi Remote’s physical controls
- Syncing captured audio to the user's Heidi account for documentation generation
Data security and privacy protections for audio captured through the Heidi application are governed by Heidi's terms which you have agreed to and compliance certifications. Use of Heidi Remote outside the Heidi application is at the user's own discretion and responsibility.
Prohibited Uses
The following uses are not permitted:
- Covert recording: Heidi Remote must not be used for covert or undisclosed recording. The LED indicator visually communicates the recording state and must not be intentionally obscured or disabled.
- Multi-user sharing without re-pairing: Heidi Remote is paired to a single Heidi account at a time. Sharing without proper unpairing and re-pairing may result in data being attributed to the wrong account and loss of locally stored data.
- Long-term data storage: Heidi Remote on-board storage (32 GB) is for temporary retention only during offline operation. It is not a permanent storage medium or system of record.
- EHR-integrated workflows: Heidi Remote does not currently support use within integrated Electronic Health Record workflows.
Safety and Handling
- Do not disassemble, modify, or attempt to repair Heidi Remote.
- Do not immerse in water or expose to liquids.
- Heidi Remote contains a lithium battery; all shipments comply with applicable dangerous goods regulations.
- Do not expose to fire or extreme heat (above 45°C).
- Charge only with the supplied USB-C cable using a 5V/500mA–1000mA adapter.
- The Heidi Remote body is made of antibacterial material but this does not replace standard infection control procedures.
- Keep out of reach of children.
Known Limitations
- Wireless range may vary depending on physical barriers, environmental interference, and network congestion.
- Battery life of approximately 14 hours is an estimate under standard conditions; heavy wireless use may reduce this.
- Mid-session battery depletion may cause recording to terminate unexpectedly.
- Offline mode activates automatically when connectivity is lost; stored sessions sync automatically once connectivity is restored.
Consent Obligations
You are responsible for obtaining all required consents before using Heidi Remote to record any interaction, including patient consent for clinical recordings. Recording consent requirements vary by jurisdiction and may include all-party consent in certain regions. You must also comply with applicable surveillance laws in the jurisdiction(s) in which you operate.
Your Legal Rights
Nothing in this policy limits or excludes any rights you have under applicable consumer laws, including the Australian Consumer Law.
Contact Us
Please contact us at support@heidihealth.com. Please include your order number and a description of the issue.