Heidi, the AI Care Partner used in more than 2.5 million patient interactions every week, now supports Epic's Haiku mobile application, extending its embedded integration capabilities to clinicians working away from their Epic desktop applications. Clinicians using Epic from their mobile device can now capture, review, and finalise notes within the same integrated AI-powered workflow Heidi already provides on Hyperspace.
Heidi's successful direct integration with Epic has been live across major health systems since 2025, with active deployments across the UK and the US, including Beth Israel Lahey Health and Franciscan Alliance. The addition of Haiku is part of a broader Heidi-Epic rollout, now expanding to The Royal Children’s Hospital in Australia, with Canada and Asia to follow.
"Care doesn’t just happen behind a desktop,” said Dr. Thomas Kelly, CEO and Co-Founder of Heidi. “Our Haiku integration is just the next step in giving healthcare workers the flexibility to work their way; whether they are doing ward rounds, consulting in-clinic; or moving between facilities. Every minute we can help them save is a minute given back to the system, which ultimately drives the critical additional capacity our healthcare systems desperately need."
Dr. Thomas Kelly, Heidi CEO
A single workflow across desktop and mobile
Heidi's Epic integration uses SMART on FHIR, the industry-standard framework for embedded EHR applications. On desktop, Heidi runs inside Hyperspace with patient and encounter context loaded automatically. Clinicians can link current Heidi sessions to previous patient Epic notes and generate documentation mapped to Epic's SmartData Elements, with full SmartTool compatibility for flexibility and document standardisation across organisations.
That same experience now carries over to Haiku. Clinicians select a patient encounter on the mobile app, transcribe the session with Heidi, and send the completed note back to Epic with built in SmartData Element capability, all within Haiku. Offline audio capture ensures recordings are preserved in low-connectivity environments and uploaded automatically when a connection is restored.
Built for enterprise
Heidi's Epic integration is shaped in close partnership with customers, starting with how clinicians think and work before addressing the technical layer. Rollouts are customer-led, with security review, network allowlisting, and end-to-end environment testing built in. Visibility is controlled entirely by hospital administrators, so teams can pilot with a small group and expand at their own pace.
All data exchange uses Epic's approved APIs with secure authentication, full audit trails, and admin-controlled access. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and holds enterprise-grade certifications including SOC 2 and ISO 27001.
"Clinicians already rely on mobile tools, but true efficiency comes when those tools connect flawlessly with the core enterprise systems they use every day," said Dr. Simon Kos, Global Chief Medical Officer of Heidi. "By integrating natively with Epic, we are removing the friction of app-switching and new workflows for healthcare workers. For patients, this deep connectivity ensures their health data flows instantly and securely into the record, enabling better-coordinated and safer care across the entire health system."
Dr. Simon Kos, Global CMO, Heidi
Beyond the note
Heidi's integration with Epic is part of the company's broader evolution from AI scribe to AI Care Partner. Within Epic, clinicians not only have access to seamless AI documentation but also the option to enable Heidi Evidence: a real-time clinical reasoning tool for trusted, context-relevant answers instantly. Heidi supports the entire patient encounter, from pre-charting and context capture, to in-visit note capture and post-visit actions including medical coding and follow-up task automation.
About Heidi
Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence: giving clinicians access to trusted medical research to support clinical decisions at the point of care, and Heidi Comms: a tool that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel.
Learn more about the integration here.
You can find Heidi in Connection Hub on Epic Showroom.
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Contacts
Heidi Media:
Emma MacKenzie
media@heidihealth.com