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Background
Overcomers Counseling is a mental health practice operating across Colorado Springs, Pueblo, and Aurora. With a team of 85-90 therapists, the practice offers therapeutic services for individuals aged 3 and up, specializing in areas such as play therapy and complex trauma. Established with a mission to provide high-quality, accessible mental health care, Overcomers Counseling accommodates a high volume of in-person and telehealth appointments. With a strong focus on patient care, they face the challenge of managing detailed documentation requirements from insurance companies, which can be time-consuming for their clinicians.
Challenges
- Time-consuming note-taking With 85-90 therapists working across multiple locations, clinicians were spending excessive time on documentation after each session. This left them with limited time to take breaks or prepare for their next patient.
- Difficulty meeting insurance documentation standards Due to tight session turnaround times, about 7 minutes between each session, clinicians struggled to meet the documentation requirements for insurance, making it hard to maintain detailed and personalized notes that meet audit expectations.
